For those not in the know, Scoopuccino’s is an Ice Cream joint/restaurant here in Potsdam. I avoid it like the plague, principally because they have a wall covered with lists of all the different flavors of ice cream they allegedly have available for your purchase and consumption but rarely have the flavor my kids decide they want after staring at the wall for 5 minutes and coming to a decision. A fair estimation is that they have actually had the flavor in which we are interested 20% of the time.
Also, as Edd mentioned in a comment on my recent status update, the place is staffed by un-/poorly-supervised children who would rather spend time chatting with their friends who come in the back door and linger in the kitchen/prep area than they would actually providing service to customers. Since “service” mostly consists of saying, “we don’t have that flavor today” you’d think it wouldn’t be too much trouble!
Today I had a meeting. The people calling/scheduling the meeting chose Scoopuccino’s as the meeting place. I cringed inwardly when I clicked “confirm” on the meeting invite. When I’ve gone there for food, it’s always been SLOW. We only schedule an hour for this meeting, and I knew darn well that was incredibly optimistic. I arrive at Noon. 10 minutes later we have drinks and have placed our orders. I decide to try the “Roast Beast” which is sliced roast beef on dill bread with provolone cheese, mushrooms, and onions. I order it with NO ONIONS.
35 minutes later, our food gets delivered. Chris (next to me) ordered a burger but has no interest in the ketchup and informs the waitress she can take it back. I call her off, saying I want some. I lift the bread to apply ketchup and see…..onions. I had been greedy and opted for the “NY Deli Style” version of the Roast Beast which is supposed to be a full pound of meat. The waitress was apologetic when bringing my order, as it wasn’t a full pound as they were now (after filling my order) out of beef. So I knew there was no more to be had. Given that our initial orders had taken 35 minutes to come, I couldn’t very well order anything else and leave anytime before 1:30. So I just sat there while everyone else ate.
The waitress was mortified, very nice, and EXTREMELY apologetic. She had written “no onions”. I had seen her WRITE “no onions”! I don’t blame her. I blame the management of an establishment that can’t, from my perspective and personal experience, ever seem to “get it right”. I won’t be going back anytime soon if the decision of where to eat is at all up to me!!
Last year they bought Morgan’s ice cream stand downtown. I’ve been there several times so far this Summer and end this missive on a happy note by reporting that they haven’t (yet) managed to screw THAT up!!