A letter to the management of the Excalibur Hotel & Casino, Las Vegas, NV.

Greetings,

While in Las Vegas on our honeymoon last month my wife and I made sure we purchased tickets for and attended your Tournament of Kings dinner show.  It was incredible!  A decent story with incredibly practiced and rehearsed choreography.  We were impressed.

What did NOT impress us, however, was the rampant nickel-and-diming that went on.  After paying well over $100 for our tickets, we were shocked that a mug of beer was $12 (just $2 more if we wanted a souvenir mug!).  Shortly after having been seated and while soda was being poured, a nice lady came by and took our picture. 

The show began and we ate, cheered, and booed as was appropriate.  At some point in the middle of the fantastic show that lady with the camera snuck back around and deposited our souvenir photo, shrink-wrapped and everything (presumably lest we spill something–very thoughtful!), in front of us.  To our dismay, she showed up about 15 minutes later, still in the middle of the show, and tried to extort $20 from us if we wanted to keep the picture.  Incensed, I sternly told her "no" and sent her on her way.  Shortly after THAT disruption, our "beer guy" came around and gave us a bill!  STILL in the middle of the tournament!  I barely tipped him.

At the prices you charge for that show and the mediocre food that accompanies it, the audience ought to be entitled to experience it unfettered and uninterrupted.  To that end, if you insist on charging exorbitant prices for these "extras", you should let your customers know about them at the time of purchase.  Not everyone’s raking in thousands of dollars at your casinos.  Some of us are on a budget, and after paying $140 for the dinner and show, we were shocked, surprised, and upset to discover that we owed anything else. Had we known about these extras, we might have thought differently about our purchase.  And even if we hadn’t, we’d still be upset about the "pay me!"-driven interruptions in the middle of the show.

We urge you to reconsider your practices as we found them to be deceptive and disheartening.

On a positive note, we found your all-day buffet to be one of the best deals on the lower strip!  We stayed in Mandalay Bay on our Honeymoon.  If we ever return to Vegas, we will give Excalibur a hard look when deciding where to stay.

Sincerely,
Romeyn & Amanda Prescott

PS: When we got home and unpacked, we realized that the logo on one of the mugs was a little crooked!

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